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FAQ

Delivery

  • I’m not sure if the furniture will fit into my home/office?

    First of all take any measurements of the access route, – Can access be gained easily for your items to be delivered? – Are the doors wide enough? – Are there any awkward stairs, lifts or passageways? – Will the furniture fit in the room? If there is anything which you are concerned or unsure about please contact one of our team and they will help advise you.

  • I have ordered several items, will they arrive at the same time?

    Normally we will wait for all of your items to be ready for shipping prior to arranging delivery with you. However depending on what you have ordered we may ship smaller items to you via Parcel Force or another chosen courier. This information will be provided at time of order.

  • Can i provide additional delivery instructions?

    If you would like to send us a message with your order please fill in the ‘Order Notes’ section on our checkout page. Should we need to our team will be in touch to help.

  • How do we charge for delivery?

    We try to keep our delivery costs to a minimum for you and throughout the large majority of the UK we do not charge for this service at all. We may however charge a small amount more for the most northern or southern parts of the country. You can see any charges for delivery during checkout – these are based on postcode.

  • Can I change my delivery address?

    Should you need to change your delivery address please contact our office immediately through our website contact page or email us on info@joinfurniture.co.uk

General

  • What is Join?

    Join is a small furniture company with big ideas. Our attention to detail is second to non; offering you well designed, quality crafted furniture, direct from us at an affordable price.

  • What ‘Join’ Stand for?

    Join furniture’s manifesto is to create beautiful furniture which connects with you and your home. Our aim is to create furniture with context which reflects an understanding of how you live and enjoy your surroundings and offers an enhanced lifestyle as a result.

    The name Join has several levels of meaning.

    Join-ery; represents our connection and emphasis on craftsmanship and quality. Each item has been carefully developed in alignment with concise manufacturing processes.

    Join-ing; represents our intention to create functionally superior furniture which not only enhances but harmonises with it’s environment.

Ordering

  • How can I cancel my order?

    If you wish to cancel an order before the order has been processed please email us at info@joinfurniture.co.uk as quickly as possible quoting your order reference number.

    If the order has already been acted upon you will need to follow the instructions on about returns and refunds in our Terms and Conditions

  • What payment methods do you accept?

    We use PayPal for our checkout. Our PayPal payment pages are configured to give you the option to checkout either using a PayPal account or if you prefer, use most major credit or debit cards . You can have the peace of mind that PayPal is amongst the most secure and safest ways to purchase online.

  • Can I get an invoice for my order?

    Yes you will be automatically sent an invoice by email within a few days of your purchase confirming what you have ordered and any other relevant details.

  • I’m a returning customer how do I order?

    Feel free to browse our website and once you have found the perfect furniture item, configure and click ‘add to basket’ as before. As you are a previous customer, during checkout, you can simply click ‘login’ at the top of the page and our website will automatically fill in your address and contact details (based on your previous order).

  • I’m new to this website – how do I order?

    Firstly, thank you for your interest in our website and products. All you need to do is progress through the website, find the perfect piece of furniture for you. Select any options and add then when promoted Click ‘Add to Basket’ (you are not committed to purchasing at this stage). Follow the simple on screen instructions from here entering your details as requested. If you have any questions please us our contact page and we will be right back in touch to help.

  • I forgot my password! What should I do?

    Don’t worry. If you click the ‘My Account‘ link at the top of the page and then click ‘Lost your password?’ and follow the on-screen instructions. We will email you a new password. If you would like to change your password to something more memorable, simply login and click ‘My Account’ at the bottom of the page, click ‘Change Details’ link on your account page and follow the on-screen instructions.

  • I want to place a large order?

    We’re happy to hear you’re interested in shopping with Join Furniture.

    Please contact our team on info@joinfurniture.co.uk and let us know what you’re after – we’ll be able to advise you on lead times, product suggestions and pricing.

Product

  • Can I order my furniture in a different size?

    Yes, many of our furniture items are available made to your size requirements. Please email us with the product name and your size requirements and we will reply with a price.

    An easy way to make sure you enquire about the correct product is to go to the page of the product you like and click on the bespoke enquiry link on the right hand size below ‘Additional information’  and simply enter the sizes you require and click submit. We will do the rest.