As soon as your item is ready for dispatch our delivery team will be in contact to arrange a convenient time to deliver the item.
The customer is obliged to check the number of packages and their condition before accepting delivery and to state the appropriate formal reservations to the carrier and forwarding agent. Therefore, once the Customer has taken delivery of the goods from the carrier/forwarding agent, the Vendor shall not accept any claim concerning the number or condition of the packs.
We reserve the right to charge an additional amount for areas such as Scotland or area outside of UK mainland. Should you place an order before a shipping quote has been issued you will be contacted by one of our sales team who will inform you of any additional shipping charges if applicable. Please see our Terms and Conditions for more information.
Any complaints due to defects of on any other grounds must be received within 8 days after receipt of the goods, and must be made by registered letter with return receipt. Such complaints shall only be formally valid if they are made directly to the vendor. In no case shall complaints on the part of the Customer constitute grounds for refusal to pay or delayed payments: No claims of breach of contract, requests for termination of contract or counter-claims shall be permitted once the aforesaid period has passed.
No Claim shall be considered unless payment of the full price of all invoices, including those not yet due, has been made. No returns of Goods shall be accepted unless agreed and authorised by the vendor in writing.
Any invoice not rejected or queried within 3 days shall be considered accepted in full. No Claims shall be accepted unless formal complaints are stated on delivery.
Our appointed delivery company will arrange a convenient time for delivery with you before the item is dispatched.
Please note: If you do not make this agreed appointment you may be asked to pay towards the delivery costs. If you think you might not be able to make the delivery or have missed the delivery please contact us as soon as possible on firstname.lastname@example.org or through our contact form